Virtual Customer Experience Center

Consulting firm wanting to showcase solutions without physical demonstration space limitations
88
% reduction in demonstration costs
1.8
FTE saved
215
% increase in solution presentations
41
% higher conversion rate

Challenge

A consulting firm wanted to showcase their solutions without the limitations of physical demonstration spaces. Their traditional approach required bringing clients to physical locations or creating limited portable demos, resulting in logistics challenges, inconsistent presentations, and difficulty personalizing the experience for each prospect's specific situation.

Solution

An AI-powered virtual experience center with Stable Diffusion, ElevenLabs, D-ID, and n8n that:

  • Generated photorealistic virtual environments tailored to each client's industry
  • Created narrated walkthroughs with industry-specific terminology and examples
  • Produced personalized demonstrations showing the client's actual challenges
  • Enabled interactive exploration of different solution components
  • Provided detailed analytics on prospect engagement with different aspects
  • Allowed seamless updating as solutions evolved without physical rebuilding

Implementation

The implementation was completed over 10 weeks:

  1. Development of template environments for different industries
  2. Creation of solution component modules that could be assembled flexibly
  3. Implementation of personalization engine to adapt content to each client
  4. Integration of engagement analytics for sales intelligence
  5. Training of presentation teams on effective virtual center utilization

Results

  • 88% reduction in physical demonstration costs
  • 1.8 FTE saved in presentation coordination and logistics
  • Client solutions presentations increased by 215% due to easier delivery
  • 41% higher conversion rate from presentation to sale
  • Average sales cycle shortened by 28 days

Remote Capabilities

The system proved particularly valuable during travel restrictions, allowing the firm to continue effective sales processes when in-person meetings weren't possible.

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